Return & Refund Policy

Return & Refund Policy

Effective Date: August 1, 2025

At Blinky Strolls, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

1. Return Eligibility

You may request a return if:

  • The item is unused, undamaged, and in original packaging

  • The return is requested within 14 days of delivery

  • Proof of purchase (order number or receipt) is provided

Note: Items marked final sale, clearance, or customized cannot be returned.

2. How to Initiate a Return

Email us at mavrickagency@proton.me with the subject line: Return Request – [Your Order #].
Include:

  • Full name

  • Order number

  • Reason for return

  • Photo(s) if the item is damaged or defective

We’ll reply within 2 business days with return instructions.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.

  • We recommend using a tracked shipping service.

  • We are not liable for returned items lost in transit.

4. Refunds

Once your return is received and inspected:

  • If approved, a refund will be issued to your original payment method within 5–7 business days.

  • Shipping costs (if any) are non-refundable, unless the return is due to our error.

5. Exchanges

We do not offer direct exchanges. Please return the item and place a new order for the product you prefer.

6. Damaged or Incorrect Items

If you received a faulty, damaged, or incorrect product, contact us within 48 hours of delivery. We’ll arrange a replacement or full refund at no extra cost.

7. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account

  • Contact your credit card company (it may take some time to reflect)
    If it still hasn’t arrived, please email us at mavrickagency@proton.me.

8. Contact Us

📧 Email: mavrickagency@proton.me
🏢 Address: Blinky Strolls, 74 Holburn Street, AB11 6ER, United Kingdom